GENERAL SALE CONDITIONS

These general conditions of sale apply to any inquiry or order on the website www.murrayofficial.com

The confirmation of the order by the purchaser implies acceptance without reservation of these general conditions of sale prevail over all previous versions or specifications arising from the buyer, including the exchange of emails. These conditions can be modified, for this reason we recommend our users to read all our sale conditions before making each order.

CONDITIONS OF USER / CUSTOMER ACCESS

Users of the MURRAY EXTREME SPORTS, S.L. website shall be entitled to free access to the public information contained therein, though MURRAY EXTREME SPORTS, S.L. reserves the right to restrict access to information, promotions and special offers to registered customers. Any user accessing the MURRAY EXTREME SPORTS, S.L. website has the right to register as a customer, can benefit from the special offers pertaining to customers provided he/she meets the registration conditions specified herein.

USER REGISTRATION

Customers/users, prior to effecting the purchase of any products offered by MURRAY EXTREME SPORTS, S.L., must register their personal information and provide the necessary details to formalize the sale contract (name, address, email address, phone number.) Customers may also be requested to provide additional personal data for statistical purposes. Customers may refuse to provide any data that is not absolutely necessary to complete the purchase.

MURRAY EXTREME SPORTS, S.L. can offer customers a system for personal registration via an email message with a key and password to facilitate future purchasing opportunities. It is the sole obligation of the customer to ensure the confidentiality of his/her password and email.

OFFER AND ACCEPTANCE, CONDITIONS OF SALE, AND PRODUCT DELIVERY

There may be differences between the Products delivered and represented on the site or catalog, mainly as far as designs are concerned, which uniformity of manufacture can not be guaranteed, or products that have been subject to adjustments related to technical or technological developments. Such differences, since they do not affect the basic characteristics of the product and do not affect its quality, can not justify cancellation of the order or a rejection of delivery. Since we can not guarantee an accurate representation of the Products on the Internet Site and / or in catalogs, in particular due to differences in finish colors in computer software internet browsing and / or screens, we can not be held responsible for the inaccuracy of the photographs contained on the Site.

ACCEPTANCE OF ORDER

The order is firm from the moment the buyer confirmed and the payment is made.

PRICING POLICY

All prices set on the website are expressed in Euros, including VAT. Any change in VAT rates will be applied automatically to the prices of the products offered.

Product prices are displayed excluding the shipping costs thereof. These shipping costs are calculated automatically during purchasing on the website, and will appear in the shopping cart, clearly differentiated from the price of the item/s included in it.

The retail price of any article will always be indicated when a user has finished shopping, and the system will inform the customer of the final price of purchase prior to payment confirmation.

MURRAY EXTREME SPORTS, S.L. reserves the right, at all times and unilaterally, to change the price of products and services offered through its website. To ensure customers certainty regarding product prices, these will be those in effect and as advertised on the website at the time of placing the order.

* DISCOUNT COUPONS & VOUCHERS: Murray reserves the right to offer coupons and discount vouchers for their customers and general public. If you have several discount coupons, you are notified that these can not be combined in the same order unless Murray establishes so in the promotion or offer.

PURCHASING

Electronic shopping procedure:

  • Access information about the offered product (characteristics , manufacturer, ...)
  • To order, one must register as a user. Registered users must enter their user email and password.
  • To change the delivery address, users must click the "Change of Address" option. The billing address will be entered into the user record.
  • The payment method must then be selected.
  • The final price, including tax, shipping and handling, and shipping insurance are displayed. The total cost will therefore be reported to the customer during the e-commerce process before its acceptance is formalized by selecting the option "confirm" from the option menu.
  • In deliveries with customs payments, the customs amount shall be shown separately and will be paid by the customer directly on receipt.
  • Any discounts or promotional gifts are done at the free discretion of MURRAY EXTREME SPORTS, S.L.
  • At the time of placing the order, once "order acceptance" is selected and clicked, this means that the user has given full consent to the a valid and effective sales contract that binds the parties
  • Product Availability:  Selecting products offered by MURRAY EXTREME SPORTS, S.L. is valid as long as the products are visible on the website, within the limits of available stock. The e-commerce system maintains real-time inventory, so the stock units shown are continually updated online, leading to the possibility of an out-of-stock situation, so it is possible that during the purchase process the stock may run out before order confirmation, in which case, it will not be possible to effect the purchase of the item in question.

Payment Methods 

MURRAY EXTREME SPORTS, S.L. offers payment by PAY PAL & Credit or Debit card. The user must follow the instructions provided on the screen for each different payment method.

DELIVERY

Within 24-48 hours (during working days) of MURRAY EXTREME SPORTS, S.L. having assured that order payment has been made, the items will be given to the carrier for shipment to the customer.

From the shopping cart, customers can choose the type of shipping they want depending on the mode of delivery:

The shipment will arrive at its destination, depending on stock availability, within approximately:

  • Spain: 24-48 hours
  • Andorra: 48-72 hours
  • Ceuta, Melilla, Balearic and Canary Islands: 24-48 hours.
  • International shipment: Between 2 and 12 days, depending on country.

Any shipping time greater than those shown above will be duly communicated to the user. Delay in delivery does not imply order cancelation nor does it confer the right to any compensation.

All shipments have a delivery/pick up period stipulated by the carrier (roughly 10 days). If this period expires, the package will be returned to our store. In such cases, shipping fees paid during the initial purchase does not cover any future second or later shipping. Similarly, if the delivery address provided by the user is incorrect, invariably a second shipment to the correct address will be necessitated.

*Please Note: In vacation such as August, December, etc..; shipping can be delayded a couple of days. (The customer will be notified).

SHIPPING COSTS

The cost of shipping depends on:

  • destination
  • urgency

PLACE & MANNER OF DELIVERY

The order will be delivered to the address designated at the time of purchase by the customer. Saturdays, Sundays and holidays there will be no picking or delivery of orders.

Merchandise will be delivered to the customer together with a waybill identifying the customer, order, price, number of packages, and the products contained therein. In case of errors or visible damage to the goods received, the customer must reflect these circumstances on the delivery carrier shipping receipt, as well as make these circumstances known to MURRAY EXTREME SPORTS, S.L. within 48 hours through the "Contact Us" website page.

WARRANTY CONDITIONS

MURRAY EXTREME SPORTS, S.L. guarantees eyewear purchased on their website in case of breakage due to defects in materials and workmanship for one year from the date of purchase. Any scratches on the glass are not covered by the warranty and are considered signs of wear resulting from normal or bad use of the product.

Under no circumstances will MURRAY EXTREME SPORTS, S.L. be responsible for the loss and/or damage of the product during shipping.

To make use of any product warranty, proof of purchase and the date thereof must be provided, and the user must cover shipping costs. Together with the proof of purchase, customers should include a brief description of the problem, and indicate acceptance or rejection of replacement or repair, with return of the item(s) at customer expense.

If the request is made within the stipulated period and the damage can be attributed to defects in materials or workmanship, the eyewear will be repaired or replaced in the manner MURRAY deems appropriate. If the damage cannot be attributed to MURRAY, the user/buyer will be informed regarding any additional costs required to repair and may decide whether to accept the repair, or ask to for return of the unrepaired product, assuming return shipping costs in either case.

IMPORTANT / WARRANTY CONDITIONS

Ski Goggles:All ski goggles are subject to a one year warranty against any manufacturing defect from the date of purchase. No guarantee enters the crystals scratches or any damage caused by misuse or normal use of the glasses. All damage by wear in the straps or foam are not covered by the warranty as they are seen as signs of wear resulting from normal use, misuse or defective product care.

Sunglasses models LX & FX:These sunglasses are designed for everyday use. They do not incorporate any technology into the frame. For this reason it is advisable not to flex. The frame may break and this does not fall under warranty.

Sunglasses models Pro-Ride & REX:Thanks to the materials in both frame and lenses, allow these models to be very comfortable, high resistant to impacts and provide optimum optical quality. The frame is extremely flexible, providing a great comfort, but if we subject it to constant pressure, repetitive, excessive, heavy blows or twisting it will logically brake and this does not come under warranty.

AFTER SALE SERVICE:

MURRAY EXTREME SPORTS, S.L. will send users a budget via email concerning the items that do not fall under warranty (such as lenses,) or in the event that any parts to be replaced are outside the warranty period. In this case, all the shipping/handling will be at buyer expense.

RETURN POLICY

If not satisfied with the items, the User/Buyer shall have 15 calendar days from the date of receipt of the product to return or exchange it. To do so, the customer is kindly asked to inform MURRAY EXTREME SPORTS, S.L. via an email to customerservice@murrayofficial.es, and follow the instructions provided.

The right of refusal for the purchase of a product must comply with following procedure and conditions:

  • Notify MURRAY EXTREME SPORTS, S.L. via an email to customerservice@murrayofficial.es, stating the customer name, order number, reason for return, and waybill/invoice number. All these details can be found on the goods delivery slip. It is mandatory to provide these details to authorize returns, whatever the reason.
  • The product must be in the same condition it was delivered in and in its original packaging and labeling.
  • Returns to MURRAY EXTREME SPORTS, S.L. should use the same box or envelope used for delivery or, failing that, in a similar format, to ensure the return of the goods in perfect condition.
  • An original/copy of proof of purchase and the delivery note of the products included in the package must be included, indicating the returned products and the reason for return.

Once MURRAY EXTREME SPORTS, S.L. has reviewed the returned product(s) and the circumstances, a discount voucher equal to the value of the item(s) returned, will be sent to the customer. Return costs and reshipment shall be borne by the user/buyer, except in the case of products with defects of origin, in which case such expenses shall be borne by MURRAY EXTREME SPORTS, S.L. In case the customer decides to refuse the goods, MURRAY EXTREME SPORTS, S.L. will only refund the price paid for the goods minus the shipping costs. SHIPPING COSTS WILL NOT BE REFUNDED. In case of refusing the goods, the customer will have to pay the costs of return shipping.

Alternatively, request a refund of the amount paid for the purchase of the item. The return price is that originally reflected in the order, except for shipping costs. Once the correct condition of the returned product is verified, MURRAY EXTREME SPORTS, S.L. shall proceed to refund the amount within 14 days (in all Spanish shipments), staring from the day the customer communicated the decision to return the order, and 30 days (for all shipments outside Spain.

No purchase withdrawals or returns of non-defective products will be accepted if the purchase has been made online and by a legal entity, as these are not covered by the consumer protection law.

COOKIE POLICY

www.murrayofficial.com our website (the "Website") uses a technology called "cookies" for the purpose of obtaining information about your navigation in the Web Site. To contact us write to the following email: contact@murrayofficial.com 

Please note that we may use cookies in order to facilitate navigation through the Web Site, distinguish you from other users, provide a better experience using it, and identify problems to improve our Website. Also, if consents, we will use cookies to enable us more information about your preferences and customize our website according to your individual interests.
This cookie policy aims to inform clearly and precisely on the cookies used on our Site (the "Cookie Policy").
A cookie is a file that is downloaded to your computer (PC or mobile) in order to store data that can be updated and retrieved by the entity responsible for its installation.
The information collected through cookies may include the date and time of visits to the Website, the pages viewed, time spent in our Website and the sites visited just before and after.
Our Website uses cookies described below:

- Technical Cookies: Those that allow the user to navigate through a website, platform or application and use of the different options or services it exist as, for example, control traffic or data communication.
- Advertising Cookies: are those that allow the management, the most effective way possible, of advertising spaces, if the publisher has included a website, application or platform from providing the requested service based on criteria such as the edited content or the frequency in which ads are displayed.


When browsing in our Web Site you are consenting to the use made of these cookies, for the prescribed period and under the conditions contained in this Policy Cookies.
In any case, we inform you that since cookies are not necessary for using our website, you can block or disable activating the setting on your browser which allows you to refuse the installation of all cookies or some of them.
If you want to withdraw at any time your consent related to this Policy Cookie, you must delete the cookies stored on your computer (PC or mobile) through the adjustments and settings for your Internet browser.
Unless you have adjusted your browser settings, our system will create cookies automatically.
We may update the Policy Cookies on our Website. For this reason, we recommend you review this policy whenever you visit our Website.

PRIVACY POLICY (PROTECTION OF PERSONAL DATA)

In compliance with Organic Law 15/1999 of 13 December on Personal Data Protection (LOPD), we inform our customers that:

  1. Personal information collected on this website will be included in a computerized database owned by MURRAY EXTREME SPORTS, S.L. The database is registered with the General Registry of Data Protection in accordance with current legislation and is in compliance with all security measures of Royal Decree 1720/2007 of 21 December, governing security measures for electronic files containing personal data.
  2. The data collected through users filling in forms and/or via electronic mailings will be processed and incorporated into the data files of MURRAY EXTREME SPORTS, S.L. in order to: respond effectively or to provide requested services, facilitate the processing of orders, and send advertising regarding promotions offered by MURRAY EXTREME SPORTS, S.L. through its website. To these ends, the user expressly consents to the processing of his/her personal data for the purposes stated herein.
  3. The collected user data will not be disclosed to any company, save in the case of third parties when such transfer corresponds to the requirements of development, implementation and control of the established purposes for the collection or receipt of the same, as provided in these terms.
  4. The user has at all times the right to information, access, rectification, cancellation and opposition, which can be done by email to the address: customerservice@murrayofficial.es or by regular mail addressed to the company at Paseo de los Tilos, No. 18 A, 08034 Barcelona. To exercise these rights, and in compliance with Instruction 1/1998, of 19 January, of the Agency for Data Protection, users are required to prove their identity to MURRAY EXTREME SPORTS, S.L. by sending a photocopy of a National Identity Card or any other valid legal document establishing identity.
  5. The User is solely responsible for the accuracy and correctness of the data, exonerating MURRAY EXTREME SPORTS, S.L. of any responsibility.

INTELLECTUAL PROPERTY

All content displayed on this site, and in particular, designs, text, graphics, images, databases, software, sounds, marks, logos or any other symbols of industrial and commercial use are the intellectual and industrial property of MURRAY EXTREME SPORTS, S.L., or third parties who have authorized their use.In no case does access to the website and/or its use imply any waiver, license or transfer, in whole or in part, of such rights, nor confer any right or expectation, and in particular, alteration, exploitation, reproduction, distribution or public communication of the contents without the expressed permission of MURRAY EXTREME SPORTS, S.L. or its proprietors.No link may be established to this website from any other website without the prior written consent of MURRAY EXTREME SPORTS, S.L.

 LIABILITY

EXTREME SPORTS MURRAY, S.L. does not warrant or assume any responsibility for errors in the content of the website. This also excludes any liability for damages of any kind resulting from:

  • The interruption or lack of access to the website.
  • Privacy and security in the use of the website by the user, and/or access by unauthorized or unapproved parties.
  • Transmission of any elements that adversely affect the system.
  • Accuracy and timely updating of website contents.

USER OBLIGATIONS

Users agree to the correct use of the website and the facilities provided to them under the law, this document, and the instructions and warnings contained herein.

Access and use of the website by minors without their parents' consent is prohibited. MURRAY EXTREME SPORTS, S.L. is not responsible for the accuracy of the data filled in by the user and therefore cannot verify the age provided by the user.

The user agrees to use the website and all its contents exclusively for lawful and legitimate purposes, which do not violate the law, are not detrimental to the legitimate rights of MURRAY EXTREME SPORTS, S.L. or any third party, and/or which may not cause damage or injury directly or indirectly.

Users shall refrain from using any of the content of the website for illegal purposes or to cause harm to the rights and interests of third parties, or in any way damage, disable, overburden, impair or impede the normal use of the website.

MURRAY EXTREME SPORTS, S.L. RIGHTS

The company may:    

  • Maintain, modify or suspend the website without notice
  • Modify the price of products and offers
  • Reject orders for out-of-stock items or customer payment default
  • Receive the monetary amount of customer purchases once the transaction is accepted.

CUSTOMER RIGHTS

  • Privacy and security of personal data in accordance with the provisions of Spanish legislation governing personal data protection.
  • No dissemination, publication or transmission of customer data to third parties without expressed customer consent.
  • Check, modify, and delete personal data held in the MURRAY EXTREME SPORTS, S.L. customer database on request.
  • Free access to the open page sections of the MURRAY EXTREME SPORTS, S.L. website
  • Know at all times the processing status of the orders placed.
  • Withdrawal/unilateral revocation of the requested purchase: Pursuant to Law 7/1996 of 15 January, Retail Trade, the customer is entitled to revoke the placed order within 14 calendar days of receipt thereof, after notifying MURRAY EXTREME SPORTS, S.L., with refund of the purchase price paid for the same.

If this right of refusal is exercised, the cost of return shipping, if applicable, and any damage sustained by the product, shall be borne by the customer.

MURRAY EXTREME SPORTS, S.L. will not be responsible for refunds on products handled by the customer, those returned without the original packaging, or goods that are returned incomplete. There shall be no right of refusal after the deadline.

The amount returned shall be reimbursed using the same method of payment chosen for purchase.

USER / CUSTOMER OBLIGATIONS:

  • Safeguard personal access keys with proper due diligence
  • The customer shall use the information published by MURRAY EXTREME SPORTS, S.L. exclusively and strictly within the buyer-supplier business relationship.
  • Use the shopping service provided by MURRAY EXTREME SPORTS, S.L. on their website faithfully and refrain from manipulating its contents, or interfere with it via computer viruses or through other means or conduct prohibited by law.

In the event of the fraudulent use of information, legal action will be taken to claim responsibility of the appropriate person or persons.

GENERAL CONDITIONS AND SALE MODIFICATIONS

MURRAY EXTREME SPORTS, SL, reserves the right to modify these general conditions of sale. Any new version of the latter is indicated on the site.
The online version on the Website at the time the order is placed by the buyer shall prevail over any other version of these general conditions of sale above.

JURISDICTION & DISPUTE RESOLUTION:

Both parties expressly waive the right to their own jurisdiction, and expressly submit to the Courts of Barcelona to settle any disputes that arise as a result of the transactions and contractual relationships, subject to the general conditions governing the contract.

 

 


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